Cancellation Policy

  • All bookings made are non-refundable
  • The customer has the right to re-schedule their booking within 48 hours of their booked session, this is managed in the account area of the customer’s site
  • No refunds or re-schedules will be made for late arrivals or lost session time
  • If you cancel the booking in your account you will not be refunded
  • You can offer your session to friends or family if you are not able to attend but Hounds and Bounds must be informed and the contact details of the new user confirmed